FAQ's

This label looks so familiar!

Hey babe, you've got some good eyes! Our brand has taken on some changes and transitions over the past couple of years, but we are now officially ZYA The Label! Under the ENI (ebonie n ivory) fashion house.

 If you still have any questions regarding this change or anything related to our brand - feel free to have a chat to our customer service at info@zyathelabel.com

Tell me more about ZYA The Label and the magical creatures behind it...

No problem - take a seat, pour yourself a glass of wine and you can read all about it here!

I have sent through an email, but I still haven't gotten any response yet!

Please know that as a small team, we try our absolute best to get through all of your emails as quickly as we can! We really thank you for your patience.

We do advise though that you first double check that the information or answer that you are seeking can't be found in the 'Customer Service' section on our website, or even in this FAQ list. Sometimes our replies to your email may sneakily end up in your Junk Mail too :( so it is always important to check there as well.

I want to make sure my order arrives in time for an event, festival etc. that I have coming up! What should I do?

Orders are processed by 3pm Monday to Friday. Make sure to place your order by 2pm for your order to be shipped that day. To guarantee the fastest delivery time, you can choose EXPRESS SHIPPING at the check out. Please note any orders placed on Friday after 4pm and on the weekend will be processed on the following Monday.

Click here for more shipping info!

Do you ship Internationally?

You betcha. You can find out more details about which countries we ship too, shipping times, shipping costs etc. right here!

Help! I can't find my country on the list of where you ship to, but I need these funky pieces in my life! What do I do?

Not to worry babe - let us know by emailing us at info@zyathelabel.com and we will see what we can do for you!

Where are your pieces made?

All of our garments are made in China.

Hmmm... made in China? Does this mean you use sweatshops?

No, hold up. Our factory is family run. We have a great relationship with management, meaning that we are able to closely communicate with them and can monitor processes. Our employees get paid above award rates, including Superannuation. Through regular visits, we continually strive to improve working conditions by taking on board any given feedback and ensuring everything is run as safe and smoothly as possible. We also strive to continually increase employee satisfaction, with incentives put in place to ensure that the employees are paid higher amounts for pieces that take more work to produce, recognising their skills and efforts.

...Ok that's good, but what about the garments themselves?

This awesome earth is important to us, and that is why we know it’s necessary to do our part. Cutting down on the amount of samples made, selling unused samples and not over producing are just some of the things that we do help cut down on unnecessary wastage. We are also continually learning about how we can improve our processes and hope to continue implementing different strategies towards this as we become more able to. We also love our furry friends, so are happy to let you know NO real fur, real leather, wool, silk etc. are used in our garments!

What happens to all of your samples and one-off pieces that don't ever get put into your collections?

Well, funny you mention that! We HATE for things to go to waste, so have just recently started up a DEPOP account! This is a place where you can shop all of our one-off samples and last units of certain styles, so that they don't go to waste, and instead go to a good home! We aim to upload pieces every week!

If you have never heard of DEPOP before, it's basically just a shopping app which creates a fun platform for brands or individuals to sell & find unique pieces.

Check us out & give us some love on DEPOP by clicking here!

I am from overseas and are trying to work what my correct size would be...

Oh hey, we are thrilled that you have found us here in OZ! Our SIZE GUIDE will defs help you out with this one. If you still have further questions or need a little extra help though, please don't hesitate to shoot us an email at info@zyathelabel.com and we will help you out.

Do you sell gift cards?

Yep, we do! Treat yo friends (or yourself) like the magical unicorns they are, and buy them a ZYA gift card right here.

Can i use a gift card AND a discount code at the same time?

Yes! Just make sure that you enter in the code of the gift card FIRST and the code for the discount SECOND at the checkout.

Payday is too far away, do you guys have AFTERPAY?

Attention all broke babes, yes, we now have Afterpay!!

'Cos who the hell doesn't want to get their items now, and pay later? Just choose it as an option at the check out! You can find out more about Afterpay and our different payment methods here.

Am I able to use more than one discount code per order?

Unfortunately not babe. You will only be able to enter and use one discount code at a time (hint: choose the best one to save that $). This also includes any Free Shipping codes.

I just placed an order but I really need to cancel it! What do I do?

If you wish to cancel your order please email us ASAP at info@zyathelabel.com and provide us with your order number.

PLEASE NOTE: shipping is non-refundable if you choose to cancel your order!

I need to return an item but I paid with Afterpay, what are my options?

If you have made your purchase using Afterpay and wish to return your non sale item/s, please note that you can choose to either exchange for another item/s, or have your Afterpay payment plan cancelled so that you pay nothing. Please note we are unable to issue store credits in exchange for returned items.

I received my item but I am wanting to return it. What is your returns policy?

Please note refunds are available only for full-priced items. If you wish to return or exchange an item, then the items must be returned within 21 days of the receipt for all AUS orders & 28 days of the receipt for all International orders.

You can read more about our returns policy here.

I want to exchange my item that I received...

That's a bummer, but we hope you can find something else you love instead! If you require a replacement size, colour or alternative item/s, please let us know by filling out the Returns/Exchanges Form located here.

Can I return an item if it is a SALE item?

We only issue refunds for full-priced items. Under Australian Consumer Law, we are not required to provide a refund or replacement on sale items if you change your mind. This includes a change of mind with regards to colour, size and fit. If you are unsure whether you are able to return your item please email us info@zyathelabel.com.

I just received my item but it is FAULTY...

We are incredibly sorry about this! As our team does inspect garments before being sent out to ensure high quality. You will need to fill out our Returns/Exchanges form which can be found here. Please indicate on the form that the item you received was faulty, as well as describe the fault. We will then be notified about your faulty item and will be in contact with you ASAP via email to resolve the issue.

I just received my order but it was the WRONG order...

We are incredibly sorry about this! As our team does strive to make sure all orders are inspected and sent out correctly. You will need to fill out our Returns/Exchanges form which can be found here. Please indicate on the form that you have received the wrong item, and you will also be asked to provide us with photo proof by emailing us at info@zyathelabel.com. This is apart of our policy, as photos need to be kept for our record purposes. Once we have the photo proof we will be in contact ASAP via email to resolve the issue.

The pieces look awesome on your models, but sometimes it can really help seeing them out n about on everyday babes too...

We totally get ya!!

We continually post photos to our Instagram @ZYATHELABEL which come from the amazing tagged photos we get, as we hope this can provide with you heaps of inspo on how others might style certain pieces, or where they are wearing them too!

Hopefully this inspires you to rock them too, in any way that you want! We love seeing you guys express yourselves just as you are! Keep those tagged photos coming <3

I have my own store & I would love to stock your pieces! How do I go about this?

Awesome! We love finding out about new stores & stockists! If you feel like our pieces belong in your store, please send an email to stockist@zyathelabel.com with:

- Your company name

- ABN

- Some info about the brand & what you guys are all about!

- Any questions you have regarding our wholesale processes

I am an influencer/blogger/promoter and really want to collaborate! How do I go about this?

If you really love our brand, pieces, and think that we could magically collaborate together, then shoot our fiery moon fairy Alyse an email at marketing@zyathelabel.com.

Just make sure to tell us what you had in mind, a little bit about yourself, details of your socials/blog/website etc. and why you think this could be a killer collab!